Troubleshooting Cellebrite USB Issues on TALINO Devices

This guide will walk you through two methods to resolve Cellebrite USB issues on your TALINO device.

Method 1: Reinstalling Cellebrite (for TALINO devices with a PS/2 port)

This method may be necessary if installing Cellebrite UFED causes a loss of USB functionality on your TALINO.

Note: This method can also be applied to other Cellebrite applications, depending on what installation or update caused the loss of USB functionality.

Steps:

Launch RegEdit.
Navigate to the following registry key: HKEY_LOCAL_MACHINE -> System -> Controlset001 -> Control -> class -> {36FC9E60…}
Select the last folder location mentioned above. In the right-hand side pane, locate the value name “UpperFilters”.
Delete all the data that resides in the “UpperFilters” value.
Exit RegEdit.
Uninstall Cellebrite UFED.
Restart your PC.
If the issue is resolved, reinstall Cellebrite UFED after backing up your C: drive.

Method 2: Reinstalling Cellebrite (for TALINO devices without a PS/2 port or if Method 1 failed)

If you update Cellebrite or UFED4PC, there’s a chance the USB driver installation will fail and cripple all USB devices (both USB2 and 3). This will result in no keyboard or mouse control, even in Safe Mode.

Steps:

Insert the Microsoft Windows Install Media and boot to it.
Select your Language/Time/Keyboard and then “Next”.
Choose “Repair your computer”.
When the menu appears, click “Troubleshoot”.
- Previous Restore Point a. Select “System Restore” and follow the prompts to load your restore point.
- Remove Registry Entries a. Select “Command Prompt”. b. Type “regedit” and press “Enter”. c. Click the HKEY_USERS hive, click the File pull-down menu and select “Load Hive…”. d. Select the c:\windows\system32\config\SYSTEM hive. e. Type in any name for the loaded hive. Use a name that’s unique like “TempKey”. f. Open up the entry HKEY_USERS\TempKey\CurrentControlSet001\Control\Class\{36fc9e60-c465-11cf-8056-444553540000} g. Search for the data “cbrtfltr” in the “UpperFilters” name and delete it. h. Once the change is made, highlight the TempKey branch and select “Unload Hive…” from the File pull-down menu. i. If this does not fix the USB issues after reboot, a couple of other UpperFilters data entries to delete would be “lusbcbrt” and “msabucfd”.
If these steps do not repair your Cellebrite USB issues, please contact your TALINO Support Specialist.

Method 3: Clean Install of the Operating System if method 1 or 2 Failed.

Wipe the Operating System Drive.
Reinstall Windows from your install media.
Download the Windows drivers from the motherboard manufacturer.
Update Windows.
Disable Windows updates in Microsoft services.
Reinstall needed applications.
Make a backup using a program like PALADIN or Macrium.
Backup your system after every update to make recovering from similar issues easier in the future.